Frequently asked questions


In this section you will find answers to the most frequently asked questions. If your question is not fully answered, please contact our operating centre or send an e-mail to  info@flpsa.ch. You will receive a reply via e-mail as soon as possible.

  1. Lost property, what to do and who to ask?

     As a transport company, we find lost objects every day. Usually we keep these for a certain period to enable us to try to return them to the legitimate owners. There are the following possibilities:

     

    • The passenger immediately realizes that he has lost or forgotten an object: in this case, he should call the operations centre in Lugano (Tel. +41 (0)91 923 23 92) at once and ask for a specific search, detailing, if possible, the carriage and the departure time of the train.
    • The passenger realizes only later that he has lost or forgotten an object: in this case he should call the operations centre in Lugano (Tel. +41 (0)91 923 23 92) and give as many details as possible to help to identify the lost property. Usually, lost property is found by train drivers at the end of their shift or in the morning by the clean-up crew, and is then forwarded to the operations centre. The operations centre will contact the owner by telephone, and the latter will be able to retrieve the lost property at the Lugano train station. In case of valuables, if the legitimate owner does not come forward within ten days, they will be entrusted to the Lugano police station and handled together with all the objects lost in the city. Unfortunately, lost valuables will frequently not be found, since other passengers will have taken them.
  2. With what frequency and at what time does the first morning train for Lugano leave?

     The first train leaves Ponte Tresa for Lugano at 4.55 a.m.; on workdays (Monday–Friday) with a train scheduled every 15 minutes; on Saturdays, Sundays and on public holidays with a train scheduled every 30 minutes.

     

  3. In the evening, with what frequency and at what time does the last train leave from Lugano to Ponte Tresa and vice versa?

    In the evenings there are trains scheduled every 30 minutes until 12.10 a.m. (from Lugano) and until 11.40 p.m. (from Ponte Tresa); on Friday and Saturday nights there are extra trains at 1.20 a.m. (from Lugano) and at 12.40 a.m. (from Ponte Tresa).

  4. Where can all the train schedules be consulted?

     For questions regarding all the Swiss train schedules, please visit ffs.ch

  5. Where can all the information regarding the Arcobaleno travelcards be obtained?

     For questions concerning the “Arcobaleno” travelcard, please visit arcobaleno.ch

  6. Is it possible to pay in Euros or by credit card?

    All the ticket machines accept both Swiss Francs and Euros, and are provided with a credit card reader. FLP sale points are located in the train station of Lugano and at the kiosk in Ponte Tresa.

  7. What coins can be used at the ticket machines?

    Our ticket machines do not accept paper money, whereas all coins starting from 10 cents, in both Swiss Francs and Euros, can be used.

  8. If one does not have the coins necessary to buy a ticket, what should be done?

    Not being in possession of coins for the purchase of a ticket at a ticket machine is not a valid justification to avoid paying a surcharge in case of a ticket inspection.

  9. What happens if someone travels on a train without a valid ticket?

    Passengers, who are found travelling without a valid ticket, will have to pay a surcharge.

  10. From what age do children have to pay for a ticket?

    Children under the age of 6 travel free of charge, while children aged between 6 and 16 have to purchase a half-price ticket.

  11. Are “short-journey” tickets accepted by the FLP?

    Short-journey tickets cannot be used to travel by train.

  12. Your “Arcobaleno” travelcard is not valid for an FLP stop you want to reach?

    Passengers who wish to travel outside the validity zone of their travelcard, but still within the borders of the Ticino and Moesano fare network, have to purchase a junction ticket, valid from the zone’s boundary to the chosen station.