Frequently asked questions
In this section you will find answers to the most frequently asked questions. If your question is not fully answered, please contact our operating centre or send an e-mail to email@example.com. You will receive a reply via e-mail as soon as possible.
As a transport company, we find lost objects every day. Usually we keep these for a certain period to enable us to try to return them to the legitimate owners. There are the following possibilities:
The first train leaves Ponte Tresa for Lugano at 4.55 a.m.; on workdays (Monday–Friday) with a train scheduled every 15 minutes; on Saturdays, Sundays and on public holidays with a train scheduled every 30 minutes.
In the evenings there are trains scheduled every 30 minutes until 12.10 a.m. (from Lugano) and until 11.40 p.m. (from Ponte Tresa); on Friday and Saturday nights there are extra trains at 1.20 a.m. (from Lugano) and at 12.40 a.m. (from Ponte Tresa).
For questions regarding all the Swiss train schedules, please visit ffs.ch
For questions concerning the “Arcobaleno” travelcard, please visit arcobaleno.ch
All the ticket machines accept both Swiss Francs and Euros, and are provided with a credit card reader. FLP sale points are located in the train station of Lugano and at the kiosk in Ponte Tresa.
Our ticket machines do not accept paper money, whereas all coins starting from 10 cents, in both Swiss Francs and Euros, can be used.
Not being in possession of coins for the purchase of a ticket at a ticket machine is not a valid justification to avoid paying a surcharge in case of a ticket inspection.
Passengers, who are found travelling without a valid ticket, will have to pay a surcharge.
Children under the age of 6 travel free of charge, while children aged between 6 and 16 have to purchase a half-price ticket.
Short-journey tickets cannot be used to travel by train.
Passengers who wish to travel outside the validity zone of their travelcard, but still within the borders of the Ticino and Moesano fare network, have to purchase a junction ticket, valid from the zone’s boundary to the chosen station.