{"id":5343,"date":"2020-07-15T13:56:25","date_gmt":"2020-07-15T13:56:25","guid":{"rendered":"https:\/\/flpsa.ch\/index\/?page_id=5343"},"modified":"2023-06-19T14:37:20","modified_gmt":"2023-06-19T13:37:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/flpsa.ch\/index\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-padding-top:60px;--awb-padding-right:17%;--awb-padding-bottom:6%;--awb-padding-left:17%;--awb-bg-image:linear-gradient(180deg, rgba(0,0,0,0.7) 0%,rgba(0,0,0,0) 60%),url(https:\/\/flpsa.ch\/index\/wp-content\/uploads\/2023\/06\/galleria.jpg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-margin-bottom:6%;width:50%;width:calc(50% - ( ( 10% ) * 0.5 ) );margin-right: 10%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy fusion-column-has-bg-image\" data-bg-url=\"https:\/\/flpsa.ch\/index\/wp-content\/uploads\/2023\/06\/galleria.jpg\"><div class=\"fusion-text fusion-text-1\"><h1><span style=\"color: #ffffff;\"><strong>FAQ<\/strong><\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"color: #ffffff;\">In this section you will find answers to the most frequently asked questions.<br \/>\nIf your question is not fully answered, please contact our operating centre +41 (0)91 923 23 92 <\/span><span style=\"color: #ffffff; background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">or send an e-mail to <\/span><a style=\"background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); color: #ffffff;\" href=\"mailto:info@flpsa.ch\" target=\"_top\" rel=\"noopener noreferrer\">info@flpsa.ch<\/a><span style=\"color: #ffffff; background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">. You will receive a reply via e-mail as soon as possible.<\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:200px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-padding-top:60px;--awb-bg-size:cover;--awb-margin-bottom:6%;width:50%;width:calc(50% - ( ( 10% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#646464;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#e95e0c;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5343-1\"><div class=\"fusion-panel panel-default panel-701522f10cf5321c3 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_701522f10cf5321c3\"><a aria-expanded=\"false\" aria-controls=\"701522f10cf5321c3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#701522f10cf5321c3\" href=\"#701522f10cf5321c3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Lost property, what to do and who to ask?<\/span><\/a><\/h4><\/div><div id=\"701522f10cf5321c3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_701522f10cf5321c3\"><div class=\"panel-body toggle-content fusion-clearfix\">As a transport company, we find lost objects every day. Usually we keep these for a certain period to enable us to try to return them to the legitimate owners. <\/p>\n<p>There are the following possibilities:<\/p>\n<ul>\n<li>The passenger immediately realizes that he has lost or forgotten an object: in this case, he should call the operations centre in Lugano (Tel. +41 (0)91 923 23 92) at once and ask for a specific search, detailing, if possible, the carriage and the departure time of the train.<\/li>\n<li>The passenger realizes only later that he has lost or forgotten an object: in this case he should call the operations centre in Lugano (Tel. +41 (0)91 923 23 92) and give as many details as possible to help to identify the lost property. Usually, lost property is found by train drivers at the end of their shift or in the morning by the clean-up crew, and is then forwarded to the operations centre. The operations centre will contact the owner by telephone, and the latter will be able to retrieve the lost property at the Lugano train station. In case of valuables, if the legitimate owner does not come forward within ten days, they will be entrusted to the Lugano police station and handled together with all the objects lost in the city. Unfortunately, lost valuables will frequently not be found, since other passengers will have taken them.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-77a615ccfad61223d fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_77a615ccfad61223d\"><a aria-expanded=\"false\" aria-controls=\"77a615ccfad61223d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#77a615ccfad61223d\" href=\"#77a615ccfad61223d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">With what frequency and at what time does the first morning train for Lugano leave?<\/span><\/a><\/h4><\/div><div id=\"77a615ccfad61223d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_77a615ccfad61223d\"><div class=\"panel-body toggle-content fusion-clearfix\">The first train leaves Ponte Tresa for Lugano at 4.55 a.m.; on workdays (Monday\u2013Friday) with a train scheduled every 15 minutes; on Saturdays, Sundays and on public holidays with a train scheduled every 30 minutes.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2fd41c66e34495fdb fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2fd41c66e34495fdb\"><a aria-expanded=\"false\" aria-controls=\"2fd41c66e34495fdb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#2fd41c66e34495fdb\" href=\"#2fd41c66e34495fdb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">In the evening, with what frequency and at what time does the last train leave from Lugano to Ponte Tresa and vice versa?<\/span><\/a><\/h4><\/div><div id=\"2fd41c66e34495fdb\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2fd41c66e34495fdb\"><div class=\"panel-body toggle-content fusion-clearfix\">In the evenings there are trains scheduled every 30 minutes until 12.10 a.m. (from Lugano) and until 11.40 p.m. (from Ponte Tresa); on Friday and Saturday nights there are extra trains at 1.20 a.m. (from Lugano) and at 12.40 a.m. (from Ponte Tresa).<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b500b1d40824c6337 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b500b1d40824c6337\"><a aria-expanded=\"false\" aria-controls=\"b500b1d40824c6337\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#b500b1d40824c6337\" href=\"#b500b1d40824c6337\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where can all the train schedules be consulted?<\/span><\/a><\/h4><\/div><div id=\"b500b1d40824c6337\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b500b1d40824c6337\"><div class=\"panel-body toggle-content fusion-clearfix\">For questions regarding all the Swiss train schedules, please visit <a class=\"blu\" href=\"http:\/\/fahrplan.sbb.ch\/bin\/query.exe\/in?externalCall=yes&#038;DCSext.wt_fp_request=partner_mini\" target=\"_blank\" rel=\"noopener noreferrer\">ffs.ch<\/a><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-876ef5e825540975d fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_876ef5e825540975d\"><a aria-expanded=\"false\" aria-controls=\"876ef5e825540975d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#876ef5e825540975d\" href=\"#876ef5e825540975d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where can all the information regarding the Arcobaleno travelcards be obtained?<\/span><\/a><\/h4><\/div><div id=\"876ef5e825540975d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_876ef5e825540975d\"><div class=\"panel-body toggle-content fusion-clearfix\">For questions concerning the \u201cArcobaleno\u201d travelcard, please visit <a class=\"blu\" href=\"http:\/\/www.arcobaleno.ch\" target=\"_blank\" rel=\"noopener noreferrer\">arcobaleno.ch<\/a><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3cd7324beb076d504 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3cd7324beb076d504\"><a aria-expanded=\"false\" aria-controls=\"3cd7324beb076d504\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#3cd7324beb076d504\" href=\"#3cd7324beb076d504\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is it possible to pay in Euros or by credit card?<\/span><\/a><\/h4><\/div><div id=\"3cd7324beb076d504\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3cd7324beb076d504\"><div class=\"panel-body toggle-content fusion-clearfix\">All the ticket machines accept both Swiss Francs and Euros, and are provided with a credit card reader. FLP sale points are located in the train station of Lugano and at the kiosk in Ponte Tresa.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f69ec694e2e8cd919 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f69ec694e2e8cd919\"><a aria-expanded=\"false\" aria-controls=\"f69ec694e2e8cd919\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#f69ec694e2e8cd919\" href=\"#f69ec694e2e8cd919\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What coins can be used at the ticket machines?<\/span><\/a><\/h4><\/div><div id=\"f69ec694e2e8cd919\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f69ec694e2e8cd919\"><div class=\"panel-body toggle-content fusion-clearfix\">Our ticket machines do not accept paper money, whereas all coins starting from 10 cents, in both Swiss Francs and Euros, can be used.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5825b23e894429e69 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5825b23e894429e69\"><a aria-expanded=\"false\" aria-controls=\"5825b23e894429e69\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#5825b23e894429e69\" href=\"#5825b23e894429e69\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">If one does not have the coins necessary to buy a ticket, what should be done?<\/span><\/a><\/h4><\/div><div id=\"5825b23e894429e69\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5825b23e894429e69\"><div class=\"panel-body toggle-content fusion-clearfix\">Not being in possession of coins for the purchase of a ticket at a ticket machine is not a valid justification to avoid paying a surcharge in case of a ticket inspection.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-99015cdbbbc201ebc fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_99015cdbbbc201ebc\"><a aria-expanded=\"false\" aria-controls=\"99015cdbbbc201ebc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#99015cdbbbc201ebc\" href=\"#99015cdbbbc201ebc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if someone travels on a train without a valid ticket?<\/span><\/a><\/h4><\/div><div id=\"99015cdbbbc201ebc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_99015cdbbbc201ebc\"><div class=\"panel-body toggle-content fusion-clearfix\">Passengers, who are found travelling without a valid ticket, will have to pay a surcharge.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a53a86ef6f3660e54 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a53a86ef6f3660e54\"><a aria-expanded=\"false\" aria-controls=\"a53a86ef6f3660e54\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#a53a86ef6f3660e54\" href=\"#a53a86ef6f3660e54\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">From what age do children have to pay for a ticket?<\/span><\/a><\/h4><\/div><div id=\"a53a86ef6f3660e54\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a53a86ef6f3660e54\"><div class=\"panel-body toggle-content fusion-clearfix\">Children under the age of 6 travel free of charge, while children aged between 6 and 16 have to purchase a half-price ticket.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7107258d70f6ff34f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7107258d70f6ff34f\"><a aria-expanded=\"false\" aria-controls=\"7107258d70f6ff34f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#7107258d70f6ff34f\" href=\"#7107258d70f6ff34f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are \u201cshort-journey\u201d tickets accepted by the FLP?<\/span><\/a><\/h4><\/div><div id=\"7107258d70f6ff34f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7107258d70f6ff34f\"><div class=\"panel-body toggle-content fusion-clearfix\">Short-journey tickets cannot be used to travel by train.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-476e6a270fe15193f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_476e6a270fe15193f\"><a aria-expanded=\"false\" aria-controls=\"476e6a270fe15193f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5343-1\" data-target=\"#476e6a270fe15193f\" href=\"#476e6a270fe15193f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Your \u201cArcobaleno\u201d travelcard is not valid for an FLP stop you want to reach?<\/span><\/a><\/h4><\/div><div id=\"476e6a270fe15193f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_476e6a270fe15193f\"><div class=\"panel-body toggle-content fusion-clearfix\">Passengers who wish to travel outside the validity zone of their travelcard, but still within the borders of the Ticino and Moesano fare network, have to purchase a junction ticket, valid from the zone\u2019s boundary to the chosen station.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5343","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/pages\/5343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/comments?post=5343"}],"version-history":[{"count":8,"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/pages\/5343\/revisions"}],"predecessor-version":[{"id":9377,"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/pages\/5343\/revisions\/9377"}],"wp:attachment":[{"href":"https:\/\/flpsa.ch\/index\/en\/wp-json\/wp\/v2\/media?parent=5343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}