{"id":5202,"date":"2020-05-20T16:32:34","date_gmt":"2020-05-20T16:32:34","guid":{"rendered":"https:\/\/flpsa.ch\/index\/faq\/"},"modified":"2023-06-19T14:42:04","modified_gmt":"2023-06-19T13:42:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/flpsa.ch\/index\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-padding-top:60px;--awb-padding-right:17%;--awb-padding-bottom:6%;--awb-padding-left:17%;--awb-bg-image:linear-gradient(180deg, rgba(0,0,0,0.7) 0%,rgba(0,0,0,0) 60%),url(https:\/\/flpsa.ch\/index\/wp-content\/uploads\/2023\/06\/galleria.jpg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-margin-bottom:6%;width:50%;width:calc(50% - ( ( 10% ) * 0.5 ) );margin-right: 10%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy fusion-column-has-bg-image\" data-bg-url=\"https:\/\/flpsa.ch\/index\/wp-content\/uploads\/2023\/06\/galleria.jpg\"><div class=\"fusion-text fusion-text-1\"><h1><span style=\"color: #ffffff;\"><strong>FAQ<\/strong><\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"color: #ffffff;\">Dans cette section, vous pouvez trouver des r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es. <\/span><span style=\"background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); color: rgb(255, 255, 255);\">Si vous n\u2019avez pas trouv\u00e9 de r\u00e9ponse \u00e0 votre question, veuillez contacter, svp, notre centrale t\u00e9l\u00e9phonique au +41 (0)91 923 23 92 ou \u00e9crivez-nous un mail \u00e0 : <a style=\"color: #ffffff;\" href=\"mailto:info@flpsa.ch\" target=\"_top\" rel=\"noopener noreferrer\">info@flpsa.ch<\/a>. <\/span><span style=\"font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); color: rgb(255, 255, 255); background-color: rgba(255, 255, 255, 0);\">Vous recevrez rapidement une r\u00e9ponse par e-mail.<\/span><\/p><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:200px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-padding-top:60px;--awb-bg-size:cover;--awb-margin-bottom:6%;width:50%;width:calc(50% - ( ( 10% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#646464;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#e95e0c;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5202-1\"><div class=\"fusion-panel panel-default panel-50eac67cc4de18b86 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_50eac67cc4de18b86\"><a aria-expanded=\"false\" aria-controls=\"50eac67cc4de18b86\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#50eac67cc4de18b86\" href=\"#50eac67cc4de18b86\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Objets trouv\u00e9s : que faire?<\/span><\/a><\/h4><\/div><div id=\"50eac67cc4de18b86\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_50eac67cc4de18b86\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Le aziende di trasporto trovano giornalmente degli oggetti, che custodiscono per un certo tempo, in modo da poterli restituire ai legittimi proprietari.<\/p>\n<p>Le soluzioni previste sono le seguenti:<\/p>\n<ul>\n<li>L\u2019utilisateur s\u2019aper\u00e7oit imm\u00e9diatement qu\u2019il a oubli\u00e9 ou perdu un objet: dans ce cas, il doit appeler tout de suite notre centrale t\u00e9l\u00e9phonique \u00e0 Lugano (+41 (0)91 923 23 92) et donner les renseignements n\u00e9cessaires concernant le trajet effectu\u00e9.<\/li>\n<li>L\u2019utilisateur se rend compte plus tard qu\u2019il a oubli\u00e9 ou perdu un objet: dans ce cas, il doit \u00e9galement appeler notre centrale \u00e0 Lugano (+41 (0)91 923 23 92) et fournir le maximum de renseignements afin que l\u2019objet en question puisse \u00eatre localis\u00e9. En r\u00e8gle g\u00e9n\u00e9rale, les objets sont trouv\u00e9s par nos collaborateurs ou par le personnel de nettoyage et transmis \u00e0 notre centrale. Les objets de valeur qui ne sont pas r\u00e9clam\u00e9s dans un d\u00e9lai de dix jours sont remis au poste de police de Lugano, qui les g\u00e8re avec les objets trouv\u00e9s en ville.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9653c34c230467912 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9653c34c230467912\"><a aria-expanded=\"false\" aria-controls=\"9653c34c230467912\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#9653c34c230467912\" href=\"#9653c34c230467912\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">A quelle heure du matin part le premier train en direction de Lugano? Quelle est la fr\u00e9quence de ces trains?<\/span><\/a><\/h4><\/div><div id=\"9653c34c230467912\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9653c34c230467912\"><div class=\"panel-body toggle-content fusion-clearfix\">Le premier train de Ponte Tresa \u00e0 Lugano part \u00e0 04 h 55; en semaine (du lundi au vendredi), il circule toutes les 15 minutes; le samedi et dimanche toutes les 30 minutes.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-18cb6657b61ed226f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_18cb6657b61ed226f\"><a aria-expanded=\"false\" aria-controls=\"18cb6657b61ed226f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#18cb6657b61ed226f\" href=\"#18cb6657b61ed226f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Quelle est la fr\u00e9quence du train de Lugano pour Ponte Tresa le soir, et vice-versa? A quelle heure part le dernier train?<\/span><\/a><\/h4><\/div><div id=\"18cb6657b61ed226f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_18cb6657b61ed226f\"><div class=\"panel-body toggle-content fusion-clearfix\">En soir\u00e9e, il y a un train toutes les 30 minutes jusqu\u2019\u00e0 00 h 10 (Lugano) et 23 h 40 (\u00e0 partir de Ponte Tresa); des courses suppl\u00e9mentaires sont pr\u00e9vues les vendredis et samedis soir: de la gare de Lugano \u00e0 01 h 20 et de la gare de Ponte Tresa \u00e0 00 h 40.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-86449ba5e10952908 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_86449ba5e10952908\"><a aria-expanded=\"false\" aria-controls=\"86449ba5e10952908\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#86449ba5e10952908\" href=\"#86449ba5e10952908\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">O\u00f9 puis-je voir tous les horaires du train?<\/span><\/a><\/h4><\/div><div id=\"86449ba5e10952908\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_86449ba5e10952908\"><div class=\"panel-body toggle-content fusion-clearfix\">Pour toute question concernant les horaires et pour toute la Suisse, vous pouvez visiter le web site <a class=\"blu\" href=\"http:\/\/fahrplan.sbb.ch\/bin\/query.exe\/in?externalCall=yes&amp;DCSext.wt_fp_request=partner_mini\" target=\"_blank\" rel=\"noopener noreferrer\">ffs.ch<\/a><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-87795236b88dc03be fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_87795236b88dc03be\"><a aria-expanded=\"false\" aria-controls=\"87795236b88dc03be\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#87795236b88dc03be\" href=\"#87795236b88dc03be\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">O\u00f9 puis-je obtenir les informations n\u00e9cessaires pour les abonnements Arcobaleno?<\/span><\/a><\/h4><\/div><div id=\"87795236b88dc03be\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_87795236b88dc03be\"><div class=\"panel-body toggle-content fusion-clearfix\">Pour toute question concernant votre abonnement Arcobaleno, consultez le site <a class=\"blu\" href=\"http:\/\/www.arcobaleno.ch\" target=\"_blank\" rel=\"noopener noreferrer\">arcobaleno.ch<\/a><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7a65560108bcdb1fc fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7a65560108bcdb1fc\"><a aria-expanded=\"false\" aria-controls=\"7a65560108bcdb1fc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#7a65560108bcdb1fc\" href=\"#7a65560108bcdb1fc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Peut-on payer en euros ou avec une carte de cr\u00e9dit?<\/span><\/a><\/h4><\/div><div id=\"7a65560108bcdb1fc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7a65560108bcdb1fc\"><div class=\"panel-body toggle-content fusion-clearfix\">Dans tous les distributeurs automatiques, on peut payer en francs suisses ou en euros avec de la monnaie (pi\u00e8ces), et toutes les cartes de cr\u00e9dit sont accept\u00e9es. A la gare de Lugano et au kiosque de la gare de Ponte Tresa, il est \u00e9galement possible de payer avec des billets.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2fa7ca60bfdaf2f25 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2fa7ca60bfdaf2f25\"><a aria-expanded=\"false\" aria-controls=\"2fa7ca60bfdaf2f25\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#2fa7ca60bfdaf2f25\" href=\"#2fa7ca60bfdaf2f25\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Quelle est la devise accept\u00e9e dans les distributeurs?<\/span><\/a><\/h4><\/div><div id=\"2fa7ca60bfdaf2f25\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2fa7ca60bfdaf2f25\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Nos distributeurs automatiques n\u2019acceptent pas de billets, seulement des pi\u00e8ces (francs ou euros) \u00e0 partir de 10 centimes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-92563fb58e1b1bf18 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_92563fb58e1b1bf18\"><a aria-expanded=\"false\" aria-controls=\"92563fb58e1b1bf18\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#92563fb58e1b1bf18\" href=\"#92563fb58e1b1bf18\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Si vous montez dans le train sans billet, que se passe-t-il?<\/span><\/a><\/h4><\/div><div id=\"92563fb58e1b1bf18\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_92563fb58e1b1bf18\"><div class=\"panel-body toggle-content fusion-clearfix\">Les voyageurs sans billet valable devront payer un suppl\u00e9ment.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-121beb021ead3ba65 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_121beb021ead3ba65\"><a aria-expanded=\"false\" aria-controls=\"121beb021ead3ba65\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#121beb021ead3ba65\" href=\"#121beb021ead3ba65\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Et pour les enfants et adolescents?<\/span><\/a><\/h4><\/div><div id=\"121beb021ead3ba65\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_121beb021ead3ba65\"><div class=\"panel-body toggle-content fusion-clearfix\">Pour les enfants jusqu\u2019\u00e0 6 ans, le voyage en train est gratuit. Les enfants entre 6 et 16 ans paient moiti\u00e9 prix.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-eaf0e2933b185898c fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_eaf0e2933b185898c\"><a aria-expanded=\"false\" aria-controls=\"eaf0e2933b185898c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#eaf0e2933b185898c\" href=\"#eaf0e2933b185898c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Billets court-trajet \u00e0 la FLP?<\/span><\/a><\/h4><\/div><div id=\"eaf0e2933b185898c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_eaf0e2933b185898c\"><div class=\"panel-body toggle-content fusion-clearfix\">Les billets \u00ab court-trajet \u00bb ne sont pas disponibles pour les voyages en train.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ddd1b4280794a806a fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ddd1b4280794a806a\"><a aria-expanded=\"false\" aria-controls=\"ddd1b4280794a806a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5202-1\" data-target=\"#ddd1b4280794a806a\" href=\"#ddd1b4280794a806a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Que faire si mon abonnement Arcobaleno n\u2019est pas valable pour un arr\u00eat FLP?<\/span><\/a><\/h4><\/div><div id=\"ddd1b4280794a806a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ddd1b4280794a806a\"><div class=\"panel-body toggle-content fusion-clearfix\">Pour ceux qui veulent voyager \u00e0 l\u2019ext\u00e9rieur de la zone de validit\u00e9 du billet, mais dans les limites de la CTM, il est n\u00e9cessaire d\u2019acheter un billet suppl\u00e9mentaire pour le trajet au-del\u00e0 de la zone autoris\u00e9e.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5202","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/pages\/5202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/comments?post=5202"}],"version-history":[{"count":8,"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/pages\/5202\/revisions"}],"predecessor-version":[{"id":9381,"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/pages\/5202\/revisions\/9381"}],"wp:attachment":[{"href":"https:\/\/flpsa.ch\/index\/fr\/wp-json\/wp\/v2\/media?parent=5202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}