REGULATION

Passengers who do not respect these regulations or any direction given by the train crew will be asked to relinquish their tickets. Criminal offences (abuse, threats and assault), committed against the train crew will be pursued ex officio by the police. The Ferrovie Luganesi SA (FLP) reserves the right to issue admonitions and injunctions, as well as press criminal charges, or demand compensation for injury to persons or damage to property. In addition, it can take any other measure deemed indispensable to implement the respect of the present regulations and abidance by the laws in effect.

The Ferrovie Luganesi SA (FLP) is required to provide safety, comfort and a certain quality of service and to do its utmost to offer its customers a maximum of order and cleanliness. Access to the trains is permitted only to users in possession of a valid ticket. Tickets are personal and have to be kept until the end of the journey. The ticket has to be shown at the request of the train crew and the company staff.

TRAVELLERS’ BEHAVIOURS

 On the trains, at the FLP train stations and stops it is forbidden:

  • to importune, annoy or behave in a disrespectful or rude way to other passengers or the staff or the train crew;
  • to listen to loud music, shout, make music, sing, and cause any other kind of annoying noise that may disturb the public peace;
  • to deface structures and/or equipment with drawings or writings, cause damage and/or commit acts of vandalism;
  • to post bills, advertisements, hand out merchandise and/or flyers without previous authorization;
  • to hold public events, rallies, performances or busker shows, organize charity and signature collections or to beg;
  • to consume beverages or food and, in the process, soil the carriages or the stations, or to throw and/or deposit bottles or any kind of garbage on the ground/floor;
  • to smoke inside the carriages and in the waiting rooms;
  • to obstruct doorways;
  • to sit or lay on the ground, on the stairs or on the edge of the platform;
  • to rest one’s feet on the seats or on the benches without covering these beforehand;
  • to circulate by bicycle, moped, motor-scooter, motorbike, skateboard, rollerblade and similar means of transport or to park these outside the designed areas;
  • to transport dogs not attached to a leash, or carry other animals without cages, baskets or other suitable containers, and to let any dogs run free in the area;
  • to infringe decency regulations in the public restrooms;
  • to board the carriages in a state of drunkenness or under the effect of drugs (Art. 22, Para. 1 (PTL – Passenger Transportation Law).

The dispositions of the FLP personnel must always be respected.
We thank you for your understanding.

TRANSPORT TICKET

The FLP fully adopts the regulations of the Ticino and Moesano fare network ­­­– i.e. the Arcobaleno fare network (TIA 651.17)

  • In order to verify their validity, tickets have to be displayed by passengers upon request from the train crew. Any passengers travelling without tickets are requested to submit their personal data, if possible by showing a document of identification.
  • Passengers in possession of a ticket that does not correspond to the chosen route are asked to pay a surcharge of CHF 70.- + CHF 5.- CHF 70.- + CHF 5.- for a package ticket.
  • Passengers who are not in possession of a valid ticket, or who are in possession of a ticket that has to be validated or activated, but who have not done so, are asked to pay a surcharge of CHF 90.-, + CHF 10.- for a package ticket.
  • For any further administrative expenses, the competent bodies reserve the right to charge a fee of CHF 20.-.
  • Owners of a personal travelcard must present themselves, with the surcharge-receipt and their travelcard, within 10 days at one of the following offices:
    – the FLP ticket office in Lugano;
    – a post office;
    – the postbus ticket-sales point in Lugano, Via Balestra 4 (multi-storey car park).
    In these cases, to cancel the surcharge and to cover administrative expenses, the customer has to pay a fee of CHF 5.-.
    If an invoice has already been sent to the home address, this fee will amount to CHF 30.-.
  • Bicycles can be transported on FLP trains only if there is enough room and with the previous purchase of a half-price ticket for the chosen route.

BICYCLE TRANSPORT

  • The transport of bicycles is authorised in a limited manner, with self-loading and unloading, on the trains of the S60 FLP line.
  • Transport is authorised under the following conditions:
  1. Have a valid transport ticket as indicated in the TIA 651.17 fare, reduced fare price for the travelled route.
  2. The transport of bicycles is prohibited during the time slots indicated below.
  3. Bicycles may only be transported if there is sufficient space, giving priority to users, wheelchairs, strollers, etc.
  4. It is permitted to transport bicycles only in the designated spaces.
  • FLP assumes no liability for damage caused to third parties or to bicycles.
  • Anyone transporting a bicycle must position it without obstructing the entry and exit of users and ensuring an escape route.
  • The bicycle must be secured so that it does not move during the movement of the train.
  • Parents have the right to load small bicycles for children free of charge.
  • Folded bicycles or bicycles carried in a bag are considered hand luggage and are transported free of charge.
  • The transport of bicycles is not guaranteed. In the event that the bicycle cannot be transported due to lack of capacity, every effort will be made to transport it on one of the following rides.
  • It is not necessary to make reservations for transport.
  • For more information, please contact our Operations Center.

 

 TRANSPORT PROHIBITED IN THE INDICATED TIME SLOTS:

FROM MONDAY TO FRIDAY

from 6.30 AM to 8.30 AM

and

from 4 PM to 7.30 PM

TRAVELLERS SAFETY REGULATIONS

To ensure safety on trains and in stations, it is forbidden to:

  • Enter stations carrying dangerous objects.
  • Throw objects on the rails.
  • Go beyond safety strips, enter tunnels or cross rails.
  • Get on or off when the train is not completely stopped.
  • Block entrances, passages and access to the driver’s cabins.
  • Lean on the doors when the train is stopped and while it is moving.
  • Activate the alarm devices in galleria.

Behaviour in the event of sudden braking

Travellers are required to hold on to the proper supports in an appropriate manner, as emergency braking may occur.

Alarm devices and irregularity announcements

In case of need, travellers can:

  • Contact the staff on duty.
  • Activate the alarm inside the entrance platforms (not in the tunnel), waiting for the train to stop and then inform the driver of the reason for the stop.

Train evacuation

In the event of an accident, fire or disturbance, following an evacuation announcement by the driver, passengers can activate the emergency opening of the doors, heading to the service platform to reach a muster station, from where the replacement service will be organised.

Accidents

Reporting in the event of accidents or to receive assistance must be done promptly by contacting the staff on duty.

Video surveillance

For the safety of travellers, stations and trains are under video surveillance.